GET IN TOUCH

Contact Us

Questions about an order, a subscription or wholesale? Send us a message and one of us, Nathan or Whitney, will get back to you within 24–48 hours.

Coffee mug on a rail overlooking the Ozarks – contact Sheppard's Coffee
SEND A MESSAGE

Contact Form

Tell us what you need and include an order number if you have one. The more detail you share, the quicker we can help.

CONTACT INFO

Other Ways to Reach Us

Prefer email or a phone call? We roast, pack and ship ourselves, so if we miss your call, leave a message and we’ll call you back.

SERVICE AREA

The Ozarks & Shipping Nationwide

RESPONSE TIME

24–48 Hours

WHO TO CONTACT FOR WHAT

Find the Right Answer Fast

One of these pages may already have what you need.

Contact us about orders and shipping
ORDERS

Orders & Shipping

Tracking, delivery times, free shipping on orders $35 and up, and what to do if a package arrives damaged.

Contact us about coffee subscriptions
SUBSCRIPTIONS

Subscriptions

Change your coffee, grind or frequency, or skip, pause and cancel. Most changes can be made from your account.

Contact us about wholesale coffee
WHOLESALE

Wholesale

Coffee for cafés, restaurants, churches, auto shops and offices. Apply online and we’ll set up a free tasting.

Contact us about events and catering
EVENTS

Events & Catering

Coffee service for weddings, church gatherings, company meetings and community events. Share your date and headcount.

Contact us about cars and coffee
MEETUPS

Cars & Coffee

Questions about our Cars & Coffee meetups, next dates, or bringing your ride out to join us.

Contact us for brewing help
HELP

Brewing Help

Coffee tasting bitter or weak? Start with our brewing guides, then contact us if you are still stuck.

IN PERSON

Find Us in Person

Sometimes the best way to reach us is face to face over a cup. We’re planning to be at the farmers market for the 2027 season and at Cars & Coffee meets around the Ozarks. Stay tuned on Facebook and Instagram for dates and updates.

Check our locations page for where we’ll be next.

Contact us for a faster reply: a notebook and a cup of coffee
QUICK TIPS

Get a Faster Reply

A few small details help us sort out your question on the first try instead of trading emails back and forth.

I

Pick the Right Topic

Choosing a topic on the form routes your message to the right place, whether it is an order, a subscription or a wholesale question.

II

Share the Specifics

For orders, include the order number and the email you used at checkout. For events, include your date, location and rough headcount.

III

Tell Us How You Brew

If your coffee tastes off, let us know your brewer, grind and recipe. Our guide on why coffee tastes bitter may solve it right away.

FOLLOW ALONG

Social Media

Follow along on Instagram and Facebook for new roasts, market updates and meet announcements. Messages are welcome, though the contact form is the most reliable way to reach us about an order.

Contact FAQs: a rural mailbox by the road
QUESTIONS

Contact FAQ

We usually reply within 24–48 hours. Messages sent over the weekend or on market days may take a little longer.

Include your name, order number and a short description of the issue. A photo helps if something arrived damaged.

Yes, call (870) 688-0452. If we’re roasting or at the market, leave a voicemail and we’ll call you back.

Our FAQ page covers shipping, freshness, grind options and more.

GOD · FAMILY · COFFEE

We'd Love to Hear From You

A question, an idea or just a good word, reach out anytime.

FRESH OFF THE ROASTER

OUR NEWEST ROAST

NEXT CARS & COFFEE

Coming Near You

FARMERS MARKET

Coming in 2027

NEVER RUN OUT

Fresh coffee at your door

BLACK TEA

Bold & steady

HERBAL

Caffeine-free evenings

THE SHEPPARD MUG

Built for slow mornings

FARMERS MARKET

2027 Season

BOOK AN EVENT

Weddings, gatherings

Add Your Heading Text Here